Technical Support Associate with Scandinavian languages

As a Technical Support Associate, your main responsibilities will be:

-Providing problem resolution and world-class customer experiences for incoming service inquiries which are basic or routine
-Resolving retail technical issues via phone, email, or chat
-Developing positive, supportive rapport
-Listening to computer related issues, using technical expertise to understand context of issue and determine factors that may cause or impact the specific issue
-Utilizeing Knowledge Base tools to work and resolve issues
-Identifying when and how specific issues should be escalated to various resolver teams
-Using identified tools to track, escalating and recording issues and resolutions
-Managing open cases to ensure resolution work and case closure progresses quickly
-Diagnosing and resolving technical hardware and software issues
-Follow up and making scheduled call backs to customers where necessary
-Staying current with system information, changes and updates
-Ability to work with onshore/offshore teams, and communicate using virtual communication tools (phone, conferencing, online meeting, chat, etc.)
-Providing timely and effective resolution to support requests based on service level agreements (SLA)

-Fluent in either Norwegian, Danish, Finnish and or Swedish, next to a fluency in English in both reading and writing.
-Knowledge of and experience with various PC Operating Systems (Win XP, Win 7, etc.)
-Knowledge and experience with Microsoft office
-Knowledge of and experience with gaming consoles or PC gaming systems
-Ability to navigate the internet and use search engines to find information
-Ability to utilize phone system as required
-Experience utilizing, configuring, and troubleshooting in multiple environments

We are offering:

-Full-time position
-Competitive salary
-Opportunity to join an expanding company
-International environment
-Bespoke reward structures
-Comprehensive training programs, to teach you everything you need to know, plus weekly coaching sessions to help you hone your skills
-A range of learning and leadership development programs
-Flexible benefits, including medical and dental cover
-Lots of fun days, charity initiatives and social events for you get involved with