Perfiles Ciberseguridad
De duración determinada
Completa
Desde 19.000 €
Our Client’s Service Centre in Barcelona provides centralised training administration services for our customers on a pan-European basis in more than 18 languages and 30 countries.
1. Knowledge of excel and formulas
2. Comparing and identifying correct information from different databases
3. Correctly identify learning items in training administration sofwares (Learning management system) and update their information
4. Building learning structures in training administration software from database information
5. Tracking each step of the processes in order to make sure nothing is missed
6. Creating and pulling reports for quality assurance and check the progress of tasks
7. Efficient communication regarding issues that arise and potential solutions
8. Handling customer calls / emails during the transitions from one system to another
9. Communication skills with colleagues to facilitate solutions to each other
10. Support in training for other colleagues
11. Adaptability to changes requirements
Qualifications:
• A university degree is desirable
• Previous working experience in a Call Centre and/or in an international environment is a plus
• Strong Admin skills
• Customer satisfaction and service quality are part of your values
• Problem solving and analytical capabilities
• Computer Literacy at user’s level
• Native level of German and Fluent English
Working Conditions:
• Probation Period: 1 month
• Contract Type: 6 month + possibility of permanent contract.
• Annual Salary: 18.553 € gross amount
• Food Allowance: 10,00 € a day
• Plus Language: 77,30 € gross amount per month.
• Personal Holidays: 23 days
• Bank Holidays: 13 days (120,00 € daily pay if you work on a Spanish Bank Holiday)
