Customer Service Representative with German

As a Customer Service Representative, your main responsibilities will be supporting customers and ensuring satisfaction globally.

During your day to day:

- You will act as a liaison between the company and their customers.
- You will resolve with accuracy and efficiency questions or issues that our customers might face with accuracy and efficiency.
- You will ensure excellent service standards, to respond efficiently to customer inquiries and to maintain high customer satisfaction.
- You will answer inquiries and questions by mail and phone according to company standards.
- You will handle return cases in an effective way.
- You will also capture customer feedback and use that to identify potential improvements in our current processes, systems and procedures.

You are the person we are looking for if:

- You have excellent oral and written communication skills.
- You speak German at a native level.
- You are patient, empathetic and passionately communicative.
- You can put yourself in the customer's’ shoes and advocate for them when necessary.
- You can balance the customers' needs with the needs of our business.
- You have strong problem solving and analytical skills.
- You Pay attention to details and clearly communicate and share solutions with customers and with your colleagues.
- You bring a can-do attitude, are solution oriented and have a positive mindset.
- You have a high level of computer literacy.
- If you have previous experience in Customer Service in a fast-growing online retail environment is considered a plus, as is any affinity with motorcycles!

- You will have an attractive salary package with bonus.
- You will work full time, 40 hours per week.
- You will work in a very nice environment and office, in a central location.
- You will enjoy benefits, discount on company products, after work activities, ppportunity of professional growth.