Customer Service & Technical Sales Representative with Native French

In this position, your main objective will be to become a trusted consultant for your customers and provide strategic recommendations.

During your day to day:

- You will serve as a trusted consultant with customers to get the most out of a wide range of domain registrar and web hosting products on the use of a delicate range of products and services.
- You will consistently deliver against assigned sales quota, while prioritizing and delivering outstanding customer experience.
- You will provide strategic recommendations to customers in order to achieve their business goals, including the upselling of additional products and platform features.
- You will master knowledge on one or several core products.
- You will coach colleagues on areas of expertise and take escalation call from those subjects.

You are the person that we are looking for if:

- You have 1-2 years of customer care sales experience with a proven record of achieving sales goals in a structured environment.
- You speak French at a native level, and have an advanced level of English.
- You are target and sales oriented, and are used to working with KPI'S.
- You have excellent verbal skills
- You have both the knowledge as the ability to clearly understand and respond appropriately to the problem statements.
- You have the capacity to maintain and manage active engagement during communications.
- You have knowledge on internet connectivity,troubleshooting, web hosting technologies, including content management systems commonly used to operate a website such as WordPress or Joomla.
- You have knowledge of browsers (MS Internet Explorer, Mozilla Firefox, Google Chrome).
- You have excellent research skills with proficiency in the usage of 'search' function.
- You have adaptability to change in schedule and skill set as prescribed by Service Delivery.
- You are a team player that is willing to make adaptations for the benefit of customers and the program's engagement activities.
- You are capable of effectively handling customer objections and driving value added in solutions offered.
- You are capable of effectively using product benefits to drive customer desire to buy.
- You are capable of effectively using the full portfolio scope during up-sell and cross-sell opportunities to drive total order value.
- You have effective time management and strong focus on schedule adherence and/or attendance.

- You will have a competitive salary
- You will have a permanent presence of coaching figures leaders who will facilitate your personal and professional development.
- You will work in an excellent modern work environment, social arrangements and personal development.
- You will work in a dynamic business casual environment with colleagues of all ages, gathered in a highly-motivated team
- You will work from Monday to Friday on a long-term contract.
- You will be working in Barcelona!