The company offers a social, collaborative, high performing and energetic work environment.
In 2016, the company was elected by the Great Place to Work organization and became named the 23rd best job-working place in a global survey.
Our support Technicians are our HERO’s. That’s because our technicians do more than manage complex support cases. They are determined, resilient and have an unshakable positive mindset. Our team consists of 30+ people today from multiple international backgrounds, who work and play closely together. We have a larger Global support team that we interact with daily, with locations in Sydney, Tokyo, Raleigh USA and Bangalore India.
Our Supports vision is to provide data-driven world-class support. We provide continuous, proactive and personalized service to ensure that our customers are successful in their work. You will be working with products that are installed "on top" of Microsoft Windows systems and are interacting with it. Working together with your colleagues, you will be responsible for troubleshooting and resolving customer technical issues. The role involves great responsibility and opportunity to develop your inter-personal skills but also learn our market leading products and how they work in a complex and powerful environment.
In the daily work duties includes:
-Handle and answer questions on various complex deployment problems that our clients need help with
-Troubleshooting and Debugging
-Take responsibility for ensuring customers always receive first-class support
-Collaborating with a wider Global support team to solve customer technical issues
-Using and maintaining knowledge base
-Presenting upgrade advice and Best practice troubleshooting to customers partners
WE ARE LOOKING FOR
A relevant post-secondary education in IT systems or equivalent
You speak fluent French or German and have excellent English also.
Experience in many of the following areas:
-Log file Analysis
-Software deployment and installation
-Network environments (LAN, switches, load balancers, reverse proxys, …)
-Administer and troubleshoot systems such as: Windows server, web servers and services, storage, and active directory
-Knowledge about virtualization environments and cloud based technologies (Azure, VMware, AWS, …)
-Troubleshooting and analyzing applications, OS, and networks issues
-Hardware and performance troubleshooting
-Some Linux knowledge is an advantage
-PowerShell and script automation is an advantage
-Database administration (PostgreSQL) is an advantage
-Have previous experience of customer facing roles.
Besides a great technical interest, we have no specific requirements on the techniques. So whether you have a background in system administration, infrastructure architecture, or any other system and network role, you can be the right candidate for the position. We are rather looking for a person who has a talent with a sense of problem solving and ability, together with others, to deliver solutions that are optimally adapted to the situation or requests.
We offer:
- Competitive salary
- Life and health insurance
- Meal vouchers
- 22 days of holiday + 2 additional days
- International environment
