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IT Helpdesk B2B with a Native Level of French and Italian
Our client is a multinational web fleeting and vehicle tracking management company based in Barcelona.
As a Customer Representative, you will be responsible for:
-Providing product information and effective technical support through multiple channels (phone, e-mail, chat);
-Investigating and taking care of large and complex support matters, where necessary working closely together with peers across all departments to ensure an exceptional and seamless experience for our customers;
-Contributing to additional support programs/projects (e.g content delivery, product expertise, targeted proactive support activities).
As a member of the global Customer Support team, you are asked to deliver the following:
-An effective technical support (unburdening the customer wherever possible, thinking ahead to cover expected follow-up topics and an exceptional and seamless experience)
-Provide with first-class, high-quality, professional responses to customer enquiries within agreed performance levels
-A constant and pro-active improvement of product/support knowledge
-Pro-active engagement in additional activities (when the regular workload allows it).
We are looking for a person with the following:
-You have native or business level proficiency in French and Italian
-Fluency in English also required (is our company language)
-Any additional language (Italian, Spanish, Portuguese or German) is a benefit.
-You have excellent proven technical customer support experience of at least 2 years in an international B2B environment
-You have proven experience (and success) in sales is an advantage.
-You have excellent communication skills (both written and verbal) as well as a talent to develop good relationships with business customers.
-You are technically proficient; knowledge on fields relevant to Telematics (vehicle electronics, telecommunication, GPS) is a clear advantage; basic knowledge of PC hardware; good knowledge of Windows OS; knowledge of web browsers (Internet Explorer, Mozilla).
(+34) 93 231 00 00 (Ext. 254)