Our client is a multinational insurance company with headquarters in Barcelona. Focused on managing business risk from a global perspective.
Your essential job functions will be:
-Provide professional, thorough and timely user support including resolving desktop, laptop, IP telephony, mobile device, printers, and other hardware and networking issues both in situ and remotely
-Setting up new users (provisioning new desktop, laptop, smartphone, systems access and email accounts) and performing internal user moves
-Systems orientation for new users in the AmTrust IT enviroment and training sessions for the business with new deployments and technologies
-Active Directory User Management tasks
-All supported AmTrust applications
-Company standard Microsoft products
-Disaster Recovery testing
-Routine Operational Tasks
-Escalating IT issues to the ANV Technology Infrastructure department
-You will be responsible for updating Service Desk tickets
-Minimum 2 years demonstrable experience in similar role in an international enviroment
-Fluency in English and Spanish
-Highly organised with excellent first/second line troubleshooting/communication skills and ability to follow up on issues to resolution
-Service oriented-takes pride in assisting and resolving issues for employees
-Ability to take initiative and work independently, as well as part of a team
-Working knowledge of IT systems in a business environment covering Microsoft platforms
-Strong Citrix skills
-Strong Cisco
-General understanding of all AmTrust Applications
-Detailed knowledge of AmTrust PC configuration
-Able to work quickly accurately across different technologies to maximise team value
-Willigness to learn and enhance your abilities via training to develop technical skills and take on more responsibility
-Proven analytical and problem solving abilities to ensure that solutions are delivered within SLA
-First/second line support knowledge of wired and wireless networks including patching, installing and maintaining network devices and basic network configurations for Desktops, Laptops, Smartphones and Printers
-Competitive salary
-Ticket restaurant
-Health care insurance
-Great working conditions and comfortable working space
-Professional trainings
-Corporate events, a great team and friendly atmosphere
-Gym Memebership
