Team Supervisor with a Native level of French and Fluent level of English


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Perfiles Ciberseguridad

De duración determinada

Completa

Desde 19.000 €

  • Incorporación inmediata

www.talentsearchpeople.com

Responsible of Team Management and distribution of work load to ensure his agents:

• Deliver Training Consultancy Services to our customers
• Provide Customer Service by handling all training incoming queries via telephone and email communication
• Offer Level 1 Technical Support for our web-based Learning Management System (LMS) internal and external
users
• Perform outbound campaigning activities to meet our Training Sales business goals
• Host Training Administration Transactions that are very process-driven

Also:

- Distribute daily workload
- Manage LMS Data (reports, etc)
- Mentoring, coaching feedback
- Cascade all relevant information to all of the levels
- Manage agents' queries
- Manage local office calls
- Ticket Monitoring
- Manage and track the campaigning management
- Meetings
- Manage agents on HR level (holidays)
- Participate in the recruitment
- Others

Education: Higher Vocational Education

Experience: 2 years. Requires general training in a specific field related to work experience

Languages: Native level of French and Fluent level of English

Competencies:

- Planning and organising
- Quality orientation
- Negotiation skills / persuasiveness
- Analysing and problem solving
- Employee development
- Coaching
- Delegating responsibility

IT skills: LMS

- International Company
- Multicultural Environment
- Schedule: 08.00 - 17.00
- 27-28K salary
- Festive days (+120€)
- Transportation and Day care

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