Our client is a multinational software company based in Barcelona. The vision of the company is to provide world class, data driven support to successfully develop, deploy. We provide continuous, proactive and personalised service to make sure our customers are successful. We will do this using a data driven approach, as data is something we understand and do very well, allowing us to understand our customer’s objectives and how they use our products.
You will be a part of our awesome diverse and multi-lingual team of support engineers and together drive our culture of high performance by focusing on the customers.
Responsibilities:
- Investigation and resolution of issues without known solutions
- Contribution of knowledge and writing Articles for our Knowledge Base
- Replication and logging of reported bugs in CRM system
- Participation in Customer and Partner events
- Assisting Technical Support Engineers trouble shooting
- Sharing best practice with colleagues, customers and partners
- Establishment sessions
Educations and Experience:
- Bachelor degree or equivalent work experience
- Previous work experience in an IT/software support environment - 2 to 4 years
- Experience of Microsoft environments
- Experience in building data models and applications in QlikView and/or Qlik Sense is preferable
In depth knowledge of some of the following areas:
- Windows OS
- IIS
- AD
- Windows security
- Web services
- XML, HTML, ASPX
- Citrix
- SQL Server
- C++/C#, .NET
- Knowledge of ITIL – certification a plus
Languages:
- Business level English mandatory
- Business level German or French is preferred
We offer:
- Competitive salary
- Life and health insurance
- Meal vouchers
- 22 days of holiday + 2 additional days
- International environment
