We are recruiting a Collections Specialist for a multinational company which offers possibilities of professional growth.
As a Collector your main responsibilities will be:
-To minimize Business investment in receivables
-Minimize interest losses on outstanding amounts
-To maintain appropriate Ledger housekeeping, general customer accounting reconciliations and up to date records to satisfy company standards and deadlines
-To balance the potential profit with potential risk in granting and collecting credit to our customers
-Ensure timely collections of outstanding balances from customers according to the company’ credit collections escalation policy
-Ensuring customer calls and emails are responded to within department targets. Identify any customer complaints and escalate as appropriate
-Anticipate and communicate with customer services, sales representative, customer about disputed items, present and potential payment issues, credit hold situation
-Support and be backup for other collector’s associates
-Liaise with the credit collections team lead about all credit issues
-Keep accurate and up to date logs of individual customer information
We are looking for a person with the following qualifications, experience and skills:
Experience required:
-Handling high levels of incoming calls activity, preferably in the area of Credit Collections
-Negotiation with customers and a number of internal stakeholders, dealing with collections, dispute management, account reconciliations, charges/payments
Languages: Native level of French and Advanced English
Personal skills:
-Capacity of fluent interpersonal negotiation both with external and internal customers
-Tenacity, ambition and sense of ownership and responsibility
-Ability to work under pressure and on own initiative and collectively as a team
-Self-motivation and focus on objectives and results
-Excellent interpersonal, communicative and influencing skills, verbally and written
Knowledge required:
-Understanding of customer accounts and general business workflows
-Basic accounting knowledge, especially customer accounting
-MS Office
-SAP would be beneficial but not essential
-Competitive salary package.
-Stable offer.
-Full time position: M-F.
