We are recruiting a Collections Associate for a multinational company which offers possibilities of professional growth.
As a Collections Associate your main responsibilities will be:
> 3rd Party Agency Collection:
-Coordinate "3rd Party" collection
-Control risk by blocking clients for deliveries
-Liaise with external collection agency to facilitate external collection process
-Ensure all collection related queries (per phone or email) are responded to within set targets
-Carry out analysis and prepare reports of Debt Recovery receivables and 3rd party performance
-Prioritize major collection issues and opportunities
-Negotiate payment plans and settlement agreements with clients via our 3rd Party Agency
> Legal Actions:
-Manage Legal action ledgers
-Prepare documentation for legal cases when amicable collection is unsuccessful
-Cooperate with lawyers. Follow-up of lawsuits
> Bankruptcies (Receivership and Liquidations):
-Manage the Bankruptcy ledgers
-Ensure that all company and legal accounting regulations are complied
-Prepare documentation and lodge claims
> Risk Assessment Analysis:
-Undertake regular reviews and analysis of own ledgers, highlighting major billing issues, regular offenders and potential bad debt exposures from customers failing to pay on time
-Comply with loss provision scheme
> Account Reconciliation and Housekeeping:
-Investigate un-applied cash and short pays on the Debt Recovery ledgers. Clean small aged documents and balances in accordance with agreed policy
-Investigate and allocate un-applied credits on DRC accounts by liaising with bailiffs, lawyers, Liquidators and Administrators
-Executing clearings and write-offs as required
-Support tax deductibles and VAT recovery according to local law
-Understanding of the impact of DRC tasks on P&L results
We are looking for a person with the following qualifications, experience and skills:
Experience required:
-Preferably with some legal knowledge and B2B Collections experience
-Experience in negotiation with customers and a number of internal stakeholders, dealing with collections, dispute management, account reconciliations, charges/payments
-Understanding of customer accounts and general business workflows
-Basic accounting knowledge, specifically customer accounting and bad debt expense
Languages: Fluency in Dutch, French, Spanish (intermediate) and English
Personal skills:
-Capacity of fluent interpersonal negotiation both with external and internal customers
-Firmness, ambition and sense of ownership and responsibility
- Ability to work under pressure and on own initiative and collectively as a team
-Self-motivation and focus on objectives and results
-Excellent interpersonal, communicative and influencing skills, verbally and written
Computer skills:
-MS Office, ideally literate in Excel pivot tables, macros and formulas SAP would be beneficial but not essential
-Competitive salary package
-Stable position
-Monday to Friday: 08.00/09.00 - 17.00/18.00
