O nosso cliente é uma multinacional líder na prestação de serviços de registo de domínios, alojamento web, servidores dedicados e servidores em nuvem.
Our client is a leader in Europe in the domain registration and the web hosting industry. The company is a digital service provider focused on improving the online presence of its clients.
The Team Leader is responsible for the day-to-day supervision of a group of 1st line help desk agents. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.
As a Team Leader you will be responsible for:
- the day-to-day supervision of a group of 1st line help desks agents including work and attendance monitoring
- ensuring service delivered to the customers meets contractual Key Performance Indicator (‘KPIs’)
- providing a regular overview of the team results and the stages of achievement
- providing subject matter expertise in handling escalated customer calls as needed
- ensuring high level of motivation and commitment of the team by addressing needs of team members and resolving arising conflicts
- identifying performance related issues, developing an action plan for improvement
- implementing process improvement strategies
- promoting the company´s values through both behavior and attitude, including being an advocate for team members.
We are looking for a professional with the following qualifications, experience and skills:
Qualifications:
- Technical knowledge of the field of domain registration and the web hosting industry
- Fluent Level of French (C1/native)
- High Level of English (minimum B2)
- Intermediate Level of Spanish (ability to at least understand Spanish).
Experience:
- At least one year of experience in technical support in the area of domain registration and the web hosting industry.
Skills:
- Excellent analytical and problem solving skills
- Ability to understand the dynamics within a team
- Effective and motivating way of communication.
- Competitive Salary
- Contract with the company
- Opportunity to join an expanding company
- Chance to take responsibility for a team of dynamic professionals.
