Our client is a leader airline company flying to 345 destinations within 85 countries and providing service to 43,3 millions of passengers. The Group’s center of excellence is based in Prague, situated in the historic center of the Czech capital.
They serves customers in 21 languages: German, English, Bulgarian, Danish, Spanish, Finnish, French, Hungarian, Greek, Italian, Dutch, Norwegian, Polish, Portuguese, Braziliana, Romanian, Russian, Serbian, Slovak, Swedish and Czech
Your main goal will be to help customers to have a trouble free flight and a perfect after - flight care.
Job responsibilities:
- Professionally handle high volume of incoming calls from customers
- Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customer where applicable regarding products and services
- Guide Customer through Flight Booking, Ticket Purchase and Seat Assignments.
- Maintain a balance between company policy and customer benefit in decision making.
- Continuously evaluate and identify opportunities to drive process improvements that positively impact our client
and its customers
- Exceed company and client expectations
- Fluency in German, French or Dutch
- Fluency in English
- Strong detail orientation
- Excellent listening skills
- Strong verbal and written communication skills- ability to communicate effectively in a non-scripted environment utilizing proper grammar and tone
- Customer oriented attitude
- Empathy, professionalism, adaptability, flexibility
-Willingness to work a flexible schedule to include weekends, possible holidays and occasional overtime when needed
-Location: Prague, Czech Republic
- Full paid training program
- Motivating salary concept
- Possibility of Career growth within the company
- Free language courses
- Access to a swimming pool and fitness center
- Meal vouchers
- 23 paid days off per a year
