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Job description

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Customer Advisor with Spanish and Catalan

Ubicación: Lisboa, Portugal

Departamento: Native Speakers

Salario: Salario competitivo



As a Customer Advisor with Spanish and Catalan, you will provide customer support to the clients of the company.

Depending on the project you would have different responsibilities:


- Booking management (altering, cancelling or creating new reservations)
- Advising customers on the services we provide on the phone or by email
- Managing the reservations back-office (ticket issuing, modification and cancellation of reservations)
- Post-sales service (litigation and compensation management)
- Handling and manage the administrative process (invoicing, written communication, travel documents)


- Offering information, solutions and counselling to customers regarding the company’s services
- Registering contacts and client information according to the work procedures
- Compliance with company regulations for Data Protection and Information Security
- Maintaining positive customer relationships through a responsible treatment of each contact
- Achievement of the performance targets defined by the project


We are looking for a professional with the following qualifications, experience and skills:


- Native in Spanish and Catalan
- Great IT skills (MS Office Package, Email Social Media)
- Motivational Letter required


- Some experience in customer care preferred

Soft skills

- Excellent listening and communication skills
- Positive attitude and team spirit
- Multitasking
- Attention to detail and high energy
- Excited about building a friendly yet professional relationship with the customer


- For non-EU applicants it is mandatory to hold a valid work permit


- Contract with the company
- Attractive Salary Package: Base Salary + Bonus
- Food allowance provided
- 3 months of accommodation for candidates coming from abroad and for candidates already in Lisbon
- Health insurance after 6 months in the company
- Great location of the office, easy to commute
- Possibility to evolve in the company or to do an international mobility
- Multicultural environment
- Initial and continue training to help you learn, grow and succeed


Miriam Grisonich
(+351) 21 145 01 53

Placement agency Nº 9900000357
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