Dutch Customer Service


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Perfiles Ciberseguridad

Long-term contract

Full-time

Competitive salary

  • Incorporación inmediata

Our client is the leading European B to B marketplace that helps SME to quickly find the right suppliers for their purchasing needs in several categories of business services.

- Deal directly with clients
- Handle business cases as per the company’s standards and procedures
- Respond promptly to customer inquiries
- Make contact with the users of our services, understand and analyze their business, identify their need/demand
- Obtain and evaluate all relevant information to handle inquiries and complaints
- Keep accurate records of customer inquiries, interactions, and details of actions taken
- Communicate and coordinate with internal departments
- Follow-up on customer interactions
- Perform additional tasks according to business needs

- High school, college or university degree
- Excellent communication skills
- Native level of Dutch/Flemish (Mandatory)
- Fluency in English
- Pro-active approach and confident to work with clients
- Good organizational and problem solving skills
- Ability to work with targets and with deadlines
- Sense of discretion around confidential information
- Strong time management/prioritization skills and multi-tasking ability
- Ability to work independently and in a team, anticipate problems and suggest solutions
- Able to handle difficult conversations with patience
- Able to maintain knowledge in an ever changing environment
- Experience in a multinational environment is an advantage
- Proactive and problem solver
- Have strong business sensitivity and eagerness to learn

- International experience in a multicultural environment
- Competitive salary

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