Perfiles Atención al Cliente y Soporte Técnico
De duración indefinida
Full-time
Competitive salary
We have a vision. Our Digital Brain, an AI-powered platform, is being used by global enterprises to drive their digital transformations. The integrated planning and operational efficiencies we provide are helping businesses do more, be more and mean more to the world at large. Because businesses plan better, reduce waste, creating value for themselves and the planet.
But we also have a vision for our people. We want the most talented, committed, and driven people to power our transformative approach. In return, we’ll provide a nurturing environment where you can be a part of something special.
About the role...
- We are looking for energetic folks, who can proactively build relationships with the clients, identify and mitigate risk and expand product adoption. The right candidate will be adept at managing multiple priorities, without sacrifice to proactive customer delight in a fast-paced, dynamic environment.
What you’ll do for us…
- Responsible for effectively developing and strategically managing customer accounts within APAC, for post-go-live services.
- Primary focus on generating sustainable, repeatable and long-term customer revenue through the delivery of exemplary support service to customer accounts.
- Responsible for solution usability and uptime by resolving any customer issues in a timely fashion, ensuring accuracy of data loads and validating the e2e workflows.
- Achieve agreed performance levels in line with customer requirements and the functional SLAs. Be the single point of contact for any platform level upgrade/patch/hotfix.
- Handle assignment and monitoring of tasks to support consultants. Identify any design issues in the existing setup and co-ordinate with functional and technical support consultants to drive for resolution.
- Has a proven track record of building and managing successful support teams in a global environment.
- Be a motivator of the team and initiator of the team’s career enhancement.
- Maintains a repository of all project-related documents for use throughout the project, for historical reference, training and audits.
- Works with R&D team to drive enhancements in the product.
You are the person we need if:
- You have between 6 and 10 of hands -on experience in any of the enterprise planning application tools.
- You have a Bachelor’s/Engineering degree in Computer Science, Engineering, or any other related field.
- You are able to build relationships with customers, across levels and functions and be the face of the company.
- You have high drive and energy and the ability to handle multiple actions and facets effectively and quickly.
- Your management skills are strong.
- You have excellent written, verbal, and presentation English skills.
- You are looking for a challenging environment.
- You have very strong leadership and organizational abilities.
- You will be able to build professional relationships with employees and clients.
- You are a motivated professional with very good interpersonal skills.
- You have team spirit.
- You like working with transparency and frequent communication.
- You like working without hierarchy, distance, or function.
- You will have a competitive salary.
- Tech tools will be provided (Complementary Mac or PC laptop).
- Enjoy yourself: Unlimited paid time off
- A fully remote position
- You will be working in a flat organization with a very strong entrepreneurial culture and no corporate politics.
- You will have a support network.
- You will work in a diverse environment.
