Intensive - flexible
Desde 19.000 €
You will join an innovative company, with a young and multicultural environment. The completely remodeled offices are located in Glories, very well connected both by car and public transport, and you will be able to continue boosting your career.
As a Customer Support Agent, you will play a crucial role in an important new partnership between 2 big companies by assisting XXX customers with their questions and inquiries related to the service and ensuring excellent customer relationship management at every interaction. The department is rigged for growth in 2021, which offers a wide range of opportunities for internal promotions and career development for the right candidates.
During your day to day you will:
- Receive and handle XXX speaking customer requests by phone, email and chat
- Function as an ambassador for the brand service
- Collection and maintenance of customer data
- Clarification of customer inquiries regarding service, subscription, payment and technical requirements
- Work on requests and comments via the company Media channels
You are the perfect candidate if:
- Complete XXX fluency on a native speaker level
- Experience in customer service, communications or similar roles
- Good knowledge of current social media channels (Facebook, Twitter etc.)
- Passion for community management and digital affinity
- Excellent communication inter-personal skills
What do we offer?
- The opportunity to work in sunny Barcelona, one of Europe's most attractive cities
- Highly competitive salary: €21'000 per annum (39h) + 3.000 euros Signing Bonus
- An ambitious company culture, encouraging internal promotions and professional development
- International working environment