Perfiles Atención al Cliente y Soporte Técnico
De duración indefinida
Full-time
Competitive salary
We have a vision. Our Digital Brain, o9’s AI-powered platform, is being used by global enterprises to drive their digital transformations. The integrated planning and operational efficiencies we provide are helping businesses do more, be more and mean more to the world at large. Because businesses plan better, reduce waste, creating value for themselves and the planet.
But we also have a vision for our people. We want the most talented, committed, and driven people to power our transformative approach. In return, we’ll provide a nurturing environment where you can be a part of something special.
On a day-to-day basis you will:
- Demonstrate thorough knowledge of industry best practices, business processes, o9’s solutions, technical architecture, and value proposition.
- Be responsible for solution usability and uptime by resolving any customer issues in a timely fashion, ensuring the accuracy of data loads, and validating the e2e workflows.
- Identify any design issues in the existing setup and coordinate with other o9 consultants to solve the business problem. Be the single point of contact for any platform-level upgrade/patch/hotfix.
- Configure the o9 platform based on the change requests/enhancements post-go-live and deliver them to solve deep operations/supply chain problems.
- Create and execute workflow and data analytics test cases.
- Work on bugs/issues and track progress at resolving issues using support tool.
- Support Super User and End User training, for a global user base.
- Actively help in improving internal processes and product features based on customer feedback by interfacing with the development and operations teams.
- Have limited travel to the customer site.
You are the person we need if:
- You have 2+ years of hands-on experience in any of the enterprise planning application tools and knowledge and training in databases (SQL Server, MySQL).
- You have a Bachelor’s/Engineering degree in Computer Science, Engineering or in any related field.
- You have statistical, Optimization, and Simulation skills through software tools and packages like R/Java script/python is desirable.
- You have a deep understanding of supply chain planning concepts including Demand Management, Distribution Planning, Master Planning, and S&OP.
- You are proficient in the use of Microsoft Excel/PowerPoint for analysis and presentation.
- You have a strong ability to lead by example and demonstrate proficiency in both product and domain.
- You are a patient listener with the ability to clearly articulate your viewpoint to manage and deliver to customer expectations, even under pressure.
- You are able to analyze and process large amounts of data and complement it with intuition to prioritize and focus on the highest value opportunities or the biggest risks.
- You like to work in a fast-paced, challenging environment.
- You have strong leadership and organizational abilities.
- You are willing to build professional relationships with employees and clients.
- You have good motivational and interpersonal skills.
- You have good communication skills (written and verbal) in English.
- You have Team Spirit.
- You like to work with transparency and frequent communication.
- You like working without hierarchy, distance, or function.
- You will have a competitive salary.
- Tech tools will be provided (Complementary Mac or PC laptop).
- You will have unlimited paid time off.
- You will have free healthy snacks, fresh fruit, teas, and coffees.
- You can work from home two days a week.
- You will be able to participate in fun after-work activities, like Friday Socials.
- You will be working in a flat organization with a very strong entrepreneurial culture and no corporate politics.
- You will have a support network.
- You will work in a diverse environment.
