Perfiles Atención al Cliente y Soporte Técnico
De duración indefinida
Full-time
Competitive salary
We have a vision. Our Digital Brain, o9’s AI-powered platform, is being used by global enterprises to drive their digital transformations. The integrated planning and operational efficiencies we provide are helping businesses do more, be more and mean more to the world at large. Because businesses plan better, reduce waste, creating value for themselves and the planet.
But we also have a vision for our people. We want the most talented, committed, and driven people to power our transformative approach. In return, we’ll provide a nurturing environment where you can be a part of something special.
On a day-to-day basis you will:
- Demonstrate thorough knowledge of industry best practices, business process, o9’s solutions, technical architecture, and value proposition.
- Drive the post-go-live journey of a project of o9’s solutions to customers across industries and geographies driving high adoption and value delivery.
- Effectively map the business requirements into o9’s platform and come up with a clear, phased achievable blueprint.
- Work with a team of experts to configure, solutions as per the design to solve deep operations/supply chain problems and institute rigorous performance monitoring process.
- Work with the customer to resolve issues and coordinate defect tracking, analysis, and resolution process.
- Plan, develop and deliver Super User and End User training, for a global user base.
- Actively help in improving internal processes and product features based on customer feedback by interfacing with the development and operations teams, support customer demonstrations.
- Be a mentor and guide to junior members.
You are the person we need if:
- You have 7+ years of experience.
- You have a Masters/Bachelors in Engineering or Technology, Computer Science
- You are comfortable working with SQL, MDX, T-SQL or similar.
- You have statistical, Optimization, and Simulation skills through software tools and packages like R, SAS, CPLEX, or similar.
- You have experience in implementing supply chain planning applications.
- You have a strong ability to lead by example and demonstrate proficiency in both product and domain.
- You are a patient listener with the ability to articulate your viewpoint and deliver to customer expectations, even under pressure.
- You have the ability to analyse and process large amounts of data and complement it with intuition to prioritize and focus on the highest value opportunities or the biggest risks.
- You have Team Spirit.
- You like working with transparency and frequent communication.
- You like working without hierarchy, distance, or function.
- You will have a competitive salary.
- Tech tools will be provided (Complementary Mac or PC laptop).
- You will have unlimited paid time off.
- You can work from home two days a week.
- You will be able to participate in fun after-work activities, like Friday Socials.
- You will be working in a flat organization with a very strong entrepreneurial culture and no corporate politics.
- You will have a support network.
- You will work in a diverse environment.
