Perfiles Atención al Cliente y Soporte Técnico
De duración indefinida
Completa
Desde 25.000 €
Our client provides businesses integrated software solutions with a complete range of software and hardware.
As a customer support agent your main tasks will be:
- To receive and respond to enquiries from customers via email and phone.
- Ensure queries are resolved efficiently and accurately.
- Work in tandem with our international support teams to answer customer phone calls and emails. As well as process and troubleshoot customer queries.
- Provide product support, becoming an expert on all aspects of performance and features of our software solutions (time management and planning, POS and ERP) for a variety of sectors such as retail, wholesale, hotels, rest homes etc.
- Ensure reported problems are resolved within a timely manner so that contractual agreements are met.
- Use the call logging system to log, update and monitor reported queries.
- Provide functional product training to customers where required, covering a wide variety of technical subjects.
- Excellent knowledge of Dutch, French, English and Spanish is a must.
- At least 1 year experience in a customer service environment.
- Bachelor's Degree in Computer Engineering or IT related field or related work experience.
- Experience with time management, retail or ERP software is a plus.
- Good analytical skills.
- Excellent customer service skills such as active listening and ability to quickly assess and identify technical problems and provide recommended solutions.
- Computer literacy with the ability to learn customer service software applications.
- Highly organised and confident, showing good initiative.
- Self motivated, enthusiastic and able to work under pressure.
- Organised and efficient with the ability to prioritise tasks.
- Hard-working and always be willing to go extra mile.
- Willing to travel.
- Multinational work environment
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