Customer Service Specialist with German or Dutch

Perfiles Atención al Cliente y Soporte Técnico

Fixed-term contract

Full-time

Competitive salary

  • Incorporación inmediata

Our client is based in Lisbon and it's one of the biggest multinationals specialized in Customer Experience for some of the world’s leading brands.

As a Customer Service Specialist with German or Dutch, you will be responsible for delivering exceptional customer experiences by consistently providing solutions to the customers.

Your responsibilities:

- You will handle calls/emails from customers (B2C)
- You will manage reservations or online orders
- You will handle complaints and answer general queries
- You will collaborate with other departments

You're the perfect candidate if:

- You have a high level in German or Dutch
- You have an advanced level in English
- You're motivated to service end-customers (B2C)
- You have excellent communication skills
- You're used to dealing with KPIs
- You're customer-oriented
- You have good problem-solving skills
- You're experienced in Customer Service related fields (it's a plus)

We're offering:

- You will get an attractive Base Salary
- You will get a Language bonus
- You will get a Meal allowance
- You will get a Performance Bonus
- You will have Health Insurance (from day 1)
- You will have Career development opportunities
- You will be part of an innovative and forward-thinking company

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