Perfiles Atención al Cliente y Soporte Técnico
Long-term contract
Completa
Salario competitivo
Our client is a German multinational company that manufactures sports equipment and fashion products.
As a Specialist Customer Service with German, your main tasks will be to:
- Assist in providing customer service support to all assigned customers in adiGolf market;
- Support communicating with customers via all relevant communication channels (e-mail, tickets, phone), providing information such as related to orders and articles and compiling various order-related analyses at the request of customers or Sales;
- Contribute to order book management by recording and managing all types of orders;
- Managing deliveries to ensure timely and complete delivery, including order prioritization in compliance with the strategic guidelines for sales control;
- Managing returns and claims;
- Monitoring credit-blocked orders and coordinating credit limit increases;
- Monitoring electronic receipts for errors and correcting these errors using the tools provided.
We're looking for:
- Successful completion of mandatory education level or vocational studies. Bachelor's degree is a plus.
- 1-3 year’s working experience in providing customer support in the field of customer service, sales or logistics
- Advanced working knowledge of MS Office, SAP/CRM and Business Objects
- Advanced command of English (written and spoken)
- Fluency in German (written and spoken)
- High level of customer orientation and communication skills
- Autonomous and independent working style
- Competitive base salary
- Performance bonus
- Language bonus
- Meal allowance
- Health Insurance
- Discount at gyms
- Holidays: 25 days/year
- Birthday as a day off
- Flexible working hours
