Specialist Customer Service with German

Perfiles Atención al Cliente y Soporte Técnico

Long-term contract

Completa

Salario competitivo

  • Incorporación inmediata

Our client is a German multinational company that manufactures sports equipment and fashion products.

As a Specialist Customer Service with German, your main tasks will be to:

- Assist in providing customer service support to all assigned customers in adiGolf market;

- Support communicating with customers via all relevant communication channels (e-mail, tickets, phone), providing information such as related to orders and articles and compiling various order-related analyses at the request of customers or Sales;

- Contribute to order book management by recording and managing all types of orders;

- Managing deliveries to ensure timely and complete delivery, including order prioritization in compliance with the strategic guidelines for sales control;

- Managing returns and claims;

- Monitoring credit-blocked orders and coordinating credit limit increases;

- Monitoring electronic receipts for errors and correcting these errors using the tools provided.

We're looking for:

- Successful completion of mandatory education level or vocational studies. Bachelor's degree is a plus.

- 1-3 year’s working experience in providing customer support in the field of customer service, sales or logistics

- Advanced working knowledge of MS Office, SAP/CRM and Business Objects

- Advanced command of English (written and spoken)

- Fluency in German (written and spoken)

- High level of customer orientation and communication skills

- Autonomous and independent working style

- Competitive base salary
- Performance bonus
- Language bonus
- Meal allowance
- Health Insurance
- Discount at gyms
- Holidays: 25 days/year
- Birthday as a day off
- Flexible working hours

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