Perfiles Atención al Cliente y Soporte Técnico
De duración indefinida
Full-time
Competitive salary
You will join a fast-growing, leading, global software company that offers modular solutions to manage transportation logistics from end to end. The company is a cloud-based software solution that connects manufacturers to a broad network of logistics providers, in order to digitize complex supply chain processes.
The company has more than 30 years of experience with activities in 80 countries.
Join this new adventure and start your career in an international company!
During your day-to-day:
- You will take care of our customer portfolio through tracking and retention.
- You will gather customer requirements and obtain order information.
- You will solve customer concerns and escalate issues when appropriate.
- You will document issues and actions according to customer requirements. Collect, complete and enter information into the database.
- You will implement customer development strategies by taking care of the clients in initial guidance, technical support and training services.
-You will support the Controlling Department in the process of cancellation, cash collection and debt mediation.
- You will be part of timely and precise preparation of all plans and reports and monitoring of customer satisfaction.
You are the person we are looking for if:
- You have previous experience working in customer support.
- You have a Native Level of French and good level of English or Spanish.
-You are Resourceful and highly motivated, with a focus on client satisfaction.
- You are a Team player able to build good relationships across functions and collaborate to achieve shared goals.
- You have High accuracy standards.
- Any experience with Salesforce will be a plus.
- You will work Monday to Friday and have a permanent contract
- You will have to opportunity to work in a fast growing, international company
- A lot of autonomy in the workplace
- The opportunity to grow in the organization
