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IT & E-Commerce
Leading language service and technology provider
The position of Technical Support is a full-time role supporting the operation platform in regards to technical matters in the Madrid office and other locations in Europe. This position reports to the Global Engineering Lead.
ACCOUNTABILITIES AND RESPONSIBILITIES
-Providing on-demand technical support for client Production teams, troubleshooting and resolving issues before escalating to hosting or other support partners.
-Work closely with other support teams to successfully resolve tickets.
-Coordinating office hardware assets and assisting with new starter set up and internal staff moves.
- Perform routine tasks for system maintenance acrossclient applications.
-Follow and maintain the department's policies and procedures.
- Identify and facilitate opportunities for continuous improvement in the products, processes, services and tools the team uses to deliver support to client users and clients.
- Support other technical teams in the planning, installation, implementation, testing and support of solutions.
-Provide technical advice, guidance and assistance to colleagues.
-Prioritise problems based on severity and urgency and track all outstanding incidents until successful resolution or re-allocation.
-Work with end-users to identify problems or issues, provide solutions and resolve to customer’s satisfaction.
-Relocate equipment in line with operational requirements, refurbishments, and relocations.
-Track all assets during moves, installs, upgrades and disposals.
- Conduct routine hardware and software audits of workstations to ensure compliance with established policies and procedures.
-Document new processes, update existing ones and prepare reports following internal documentation procedures.
-Assist in the coordination of IT-related projects that may involve the participation of different technical teams.
Technical Support PAGE | 2
-Adhere to embedded ITIL processes.
-Flexible approach to working as unsociable hours may be required.
-Degree (BA, BS) in Information Technology-related subjects or equivalent experience.
-Experience with CAT tools, terminology databases, DTP applications, mark-up languages and PDF conversion tools advantageous.
-Strong knowledge of Windows 7 and Windows Server 2012 and above operating systems and Microsoft domain technologies.
-Professional knowledge of installing, maintaining, troubleshooting and improving the systems that fall under the team’s control.
-Experience and understanding of Active Directory, DNS, DHCP, Group policies.
-Strong PC and Server hardware knowledge for the HP and Dell hardware platforms.
-Ability to quickly acquire professional knowledge of maintaining, troubleshooting and improving the systems used by the DFS Language Solutions operations platform.
-Strong organizational and communication skills along with the ability to prioritize under pressure.
-Commitment to professional customer service.
-Ability to communicate effectively with non-technical staff regarding issues, progress to resolve.
-Adept in engaging effectively with users, vendors, clients and other support teams.
-Capability to follow processes, update and evaluate if improvements are needed.
-Strong adherence to quality processes.
- Minimum of 3+ years’ experience in a similar technical role.
Start Date: inmediate
Gross Salary per year: Competitive salary
Social benefits: Salary + meal vouchers and private medical insurance.
Type of contract: stable
Schedule: Full time
work enviroment: International enviroment
(+34) 91 590 04 31 (ext. 119)
(+34) 91 590 04 31 (ext. 119)
A Talent Search People é uma empresa de consultoria internacional de seleção e recrutamento, com sede em Barcelona, Madrid e Lisboa. Somos peritos na seleção de perfis em quatro áreas de especialização: Comercial/Vendas, IT & E-Commerce, Native Speakers e Finanças & Administração.