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Technical Support

Localização: Madrid, Spain

Departamento: IT & E-Commerce


Leading language service and technology provider


The position of Technical Support is a full-time role supporting the operation platform in regards to technical matters in the Madrid office and other locations in Europe. This position reports to the Global Engineering Lead.

-Providing on-demand technical support for client Production teams, troubleshooting and resolving issues before escalating to hosting or other support partners.
-Work closely with other support teams to successfully resolve tickets.
-Coordinating office hardware assets and assisting with new starter set up and internal staff moves.
- Perform routine tasks for system maintenance acrossclient applications.
-Follow and maintain the department's policies and procedures.
- Identify and facilitate opportunities for continuous improvement in the products, processes, services and tools the team uses to deliver support to client users and clients.
- Support other technical teams in the planning, installation, implementation, testing and support of solutions.
-Provide technical advice, guidance and assistance to colleagues.
-Prioritise problems based on severity and urgency and track all outstanding incidents until successful resolution or re-allocation.
-Work with end-users to identify problems or issues, provide solutions and resolve to customer’s satisfaction.
-Relocate equipment in line with operational requirements, refurbishments, and relocations.
-Track all assets during moves, installs, upgrades and disposals.
- Conduct routine hardware and software audits of workstations to ensure compliance with established policies and procedures.
-Document new processes, update existing ones and prepare reports following internal documentation procedures.
-Assist in the coordination of IT-related projects that may involve the participation of different technical teams.
Technical Support PAGE | 2
-Adhere to embedded ITIL processes.
-Flexible approach to working as unsociable hours may be required.


-Degree (BA, BS) in Information Technology-related subjects or equivalent experience.
-Experience with CAT tools, terminology databases, DTP applications, mark-up languages and PDF conversion tools advantageous.
-Strong knowledge of Windows 7 and Windows Server 2012 and above operating systems and Microsoft domain technologies.
-Professional knowledge of installing, maintaining, troubleshooting and improving the systems that fall under the team’s control.
-Experience and understanding of Active Directory, DNS, DHCP, Group policies.
-Strong PC and Server hardware knowledge for the HP and Dell hardware platforms.
-Ability to quickly acquire professional knowledge of maintaining, troubleshooting and improving the systems used by the DFS Language Solutions operations platform.
-Strong organizational and communication skills along with the ability to prioritize under pressure.
-Commitment to professional customer service.
-Ability to communicate effectively with non-technical staff regarding issues, progress to resolve.
-Adept in engaging effectively with users, vendors, clients and other support teams.
-Capability to follow processes, update and evaluate if improvements are needed.
-Strong adherence to quality processes.
- Minimum of 3+ years’ experience in a similar technical role.


Start Date: inmediate
Gross Salary per year: Competitive salary
Social benefits: Salary + meal vouchers and private medical insurance.
Type of contract: stable
Schedule: Full time
work enviroment: International enviroment


Daniel Candil
(+34) 91 590 04 31 (ext. 119)


Daniel Candil
(+34) 91 590 04 31 (ext. 119)

A Talent Search People é uma empresa de consultoria internacional de seleção e recrutamento, com sede em Barcelona, Madrid e Lisboa. Somos peritos na seleção de perfis em quatro áreas de especialização: Comercial/Vendas, IT & E-Commerce, Native Speakers e Finanças & Administração.

Placement agency Nº 9900000357
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