MyTSP

Descrição de emprego

 

Customer Care with Native level of Dutch


Localização: Barcelona, Spain

Departamento: Native Speakers

Empresa

Our client is the largest online distributor of flights in the world (measured in terms of sales) and one of Europe's largest e-commerce businesses. The company offers the best deals on regularly-scheduled flights, charters, low-cost airlines, hotels, cruises, car rentals, vacation packages, travel insurance and stays of varying length to more than 16 million customers all over the world.

Função

- Track, follow-up and resolve customer's outstanding issues effectively;
- Take full responsibility and ownership for end to end case resolution;
- Provide excellent customer service through e-mail and chat
- Adhere to company policy, process and procedure;
- Develop and maintain in-depth product knowledge;
- Gather information, research/resolve enquiries and maintain accurate logs;
- Liaise with Customer Care team, management and customer to improve customer satisfaction;
- Escalate issues identified to provide long term solutions and minimize repeat issues for Customers;
- Participate constructively in initiatives to increase customer satisfaction as required.


Requisitos

- Preferred 1 year experience in providing a high level of customer service;
- Native level of Dutch and second European language at fluent level;
- High level of experience and success in dealing with and resolving customer issues;
- Excellent interpersonal and communication skills - written and verbal;
- High level of computer literacy with the ability to use internal systems to fully investigate and record information;
- Experience in analyzing information and data to identify facts and root cause of issue;
- Ability to work in partnership and across functions to find solutions;
- Professional and business orientated;
- Able to provide win-win solutions and take a bigger picture view.


Oferta

We offer:
- 6 months + Permanent contract
- Competitive salary. Fixed Salary + Performance Bonus.(500€)
- Flexible hours. 8 hours shifts. Working Monday to Friday. One Sunday each month (then 2 days off in a row)
- International working environment
- 3 weeks training will be provided.
- Young and dynamic team.

Informação

Roberto Pipia
(+34) 93 231 00 00 (ext.141)
rpipia@talentsearchpeople.com

Contato

Roberto Pipia
(+34) 93 231 00 00 (ext.141)
rpipia@talentsearchpeople.com



A Talent Search People é uma empresa de consultoria internacional de seleção e recrutamento, com sede em Barcelona, Madrid e Lisboa. Somos peritos na seleção de perfis em quatro áreas de especialização: Comercial/Vendas, IT & E-Commerce, Native Speakers e Finanças & Administração.


TALENT SEARCH PEOPLE S.L.
Placement agency Nº 9900000357
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