Descrição de emprego


Team Leader with Dutch

Localização: Sofia, Bulgaria

Departamento: Native Speakers


Our client is an European leader in direct selling of frozen food and ice cream via home delivery. Our client is represented in 12 European countries supplying approximately 4 million households.


As Team Leader you will act as a liaison and moderator in the team.You will make sure the internal and external goals with KPIs are met and assure continuous improvement of staff and procedures.

You will responsible for:
- Achieving and maintaining the set and required operational targets
- Reviewing performance of SLA and KPIs
- Developing plans for performance improvement in cooperation with Quality and Training Department
- Leading, guiding, supervising and motivating the team to improve customer satisfaction
- Developing strategies on the floor to improve employee satisfaction
- Staying in touch with the clien proactively at Operation Level on regular base
- Reporting to the Deputy Contact Center


- Proficiency Level of Dutch
- Excellent level of English
- 3 years experience in a Project Management, Team Manager in a Contact Center or Operations Manager
- People Management
- Analytical and strategic thinking
- Result oriented

About you:
- Excellent communication skills
- Customer oriented
- Problem solving
- Self confidence
- Stress management
- Reliability


- Full-time permanent contract
- Excellent salary and commission structure
- Dynamic, international and vibrant work environment
- Opportunities for career development
- Relocation package and help to find an apartment


Roberta Capano
(+34) 93 231 00 00


Roberta Capano
(+34) 93 231 00 00

A Talent Search People é uma empresa de consultoria internacional de seleção e recrutamento, com sede em Barcelona, Madrid e Lisboa. Somos peritos na seleção de perfis em quatro áreas de especialização: Comercial/Vendas, IT & E-Commerce, Native Speakers e Finanças & Administração.

Placement agency Nº 9900000357
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